Terms of use and sale

Last change: 12 November 2026.

1. Provider and scope

These terms apply to the IntelliHUD software, the IntelliHUD account and all subscriptions and matches bought on this website. The provider and seller is Alpha Juliet Solutions FlexCo, Herzog-Odilo-Straße 34/3, 5310 Mondsee, Austria, e-mail alexander@alpha-juliet.com ("we"; all details in the Impressum). A "consumer" is a customer who does not buy for a business (§ 1 KSchG); a "business customer" buys for a business and has a VAT ID we could confirm. For consumers, sections 1 to 17 apply, and mandatory consumer law always takes precedence. For business customers, section 18 applies in addition and takes precedence over the other sections.

2. What IntelliHUD is, and what you need

• IntelliHUD is a Windows application for spectating Counter-Strike 2 matches: a broadcast overlay, an automatic camera director and, with the plans and matches that include them, two casters whose commentary is generated automatically from real-time game analysis and spoken with synthetic voices (text-to-speech on our servers).
• You need: a PC with Windows 10 or 11 (64-bit), Counter-Strike 2 installed through Steam, and an internet connection (for log-in, the caster voices and look-ups of teams and players). OBS Studio is optional (for streaming; the overlay also works over the game). IntelliHUD uses Valve's Game State Integration and works as a spectator only. An account casts on one PC at a time.
• The plans and their features are described on the pricing page at the time you buy. Features marked "soon" are not part of a plan until they are released. The app and the website are in English and German; the casters currently speak English.

3. Account

You need an account with a valid e-mail address. Keep your password secret; you are responsible for what happens with your account. One account is for one person or organisation.

4. How a purchase works

1. You choose a plan or a number of matches on the pricing page or in your account.
2. You tick the confirmation box (section 9 for consumers, section 18 for business customers); without it the order button stays disabled.
3. With "Buy now (payment required)" you go to the payment page of our payment provider Stripe. There you see the item, the total price, your details, and you accept these terms; you can still correct everything or cancel.
4. The contract is concluded when you complete the payment there. We then confirm the purchase by e-mail, with your confirmation from the box and these terms and the Matches & refunds policy attached; Stripe sends the invoice. We store your purchase and your confirmation; these terms are always available on this website.

5. Prices and payment

• Prices for consumers are total prices including VAT. Business customers see net prices; section 18 explains VAT and reverse charge.
• Payment is handled by Stripe, in advance for each billing period (monthly or yearly) or once for single matches, with a payment card or another payment method Stripe offers on the payment page.
• If a payment fails, Stripe retries it over several days; if it still fails, the subscription ends.

6. Plans and matches with casters

• Pro and Studio include the number of matches with casters per calendar month shown on the pricing page; unused included matches expire at the end of the month. More matches are available as single matches, with or without a plan.
• Single matches (IntelliHUD without a subscription) are one-time purchases, usable with or without a plan; they are used after a plan's included matches. Every new account gets one free match with casters once its e-mail address is confirmed, usable once per PC.
• A match counts after 3 rounds with the casters; reconnecting to the same match does not count again. A fair-use limit per match applies. All match numbers count matches with casters only; the camera director and the overlay are not limited in number while a plan is active, and keep working when no matches with casters are left.
• Without an active plan and without matches with casters left, the software does not run. If a plan ends or the matches run out during a match, that match is finished; the next one is not cast.

7. Term, renewal and cancellation

• A subscription runs for the billing period you chose (one month or one year). You choose how it renews: automatically for the same period until you cancel, or manually, in which case it ends at the end of the paid period unless you renew it. You can switch the mode at any time in your account.
• You can cancel at any time, without giving a reason, in your account or under "Manage subscription" (Stripe customer portal). The cancellation takes effect at the end of the period already paid; there is no refund for the remaining part of a period, except where the law grants one (sections 9 and 11).
• Before a yearly plan renews automatically, we remind you by e-mail, with the date and the amount.

8. Changes to prices and terms

Prices do not change for a period already paid. A higher price or changed terms apply to a running subscription only if you agree to them explicitly; we ask you at least 30 days before the next renewal. If you don't agree, nothing changes for you until the end of the paid period, and the subscription then ends. Your silence is never taken as agreement. Changes required by law, or purely to your advantage, we tell you about by e-mail.

9. Right of withdrawal for consumers

Right of withdrawal. You can withdraw from a contract concluded on this website within 14 days without giving a reason. The period is 14 days from the day the contract is concluded. To withdraw, inform us (Alpha Juliet Solutions FlexCo, Herzog-Odilo-Straße 34/3, 5310 Mondsee, Austria, e-mail alexander@alpha-juliet.com) with a clear statement (for example by e-mail). You can use the model form below; you don't have to. The period is met if you send the statement before it ends.

Consequences. If you withdraw, we refund all payments we received from you without delay and at the latest within 14 days from the day we receive your withdrawal, with the same means of payment you used, free of charge. If you asked us to start a subscription during the withdrawal period, you pay an amount in proportion to the part of the service provided until you told us about the withdrawal (§ 16 FAGG).

When the right ends early. Single matches are digital content: the right of withdrawal ends when we start providing them, because you expressly asked for the immediate start, confirmed that you know you lose the right of withdrawal, and we confirm this to you by e-mail (§ 18 (1) 11 FAGG). A subscription is a service: the right ends when the service has been fully provided at your express request (§ 18 (1) 1 FAGG); until then the paragraph above applies. Before every purchase you confirm the matching statement with an unticked box.

10. Matches and refunds

• Bought matches (single matches) do not expire. The only exception is if IntelliHUD is discontinued: then we tell customers in writing by e-mail at least 90 days before the end, bought matches stay usable until the end date, and paid matches still unused on that date are refunded pro rata at the price paid per match.
• If IntelliHUD is discontinued while a subscription runs, the subscription ends on the end date and we refund the paid amount for the time after it pro rata.
• More in the Matches & refunds policy, which is part of these terms.

11. Warranty, updates and changes

• For consumers the statutory warranty applies (Verbrauchergewährleistungsgesetz, VGG): IntelliHUD has to match what was agreed and what you can reasonably expect, for the whole term of a subscription and, for single matches, when they are provided.
• We provide the updates, including security updates, that are needed to keep IntelliHUD in conformity, for as long as you can reasonably expect, and at least for the term of your subscription and as long as your bought matches can be used. The app installs updates automatically; if you switch that off, we are not responsible for defects that only an update would have fixed, as long as we told you about the update and the consequences of not installing it.
• If something is wrong, write to us: we fix it within a reasonable time. If we can't, or don't within a reasonable time, you can ask for a price reduction or end the contract, as the VGG provides.
• We may change IntelliHUD beyond what is needed to keep it in conformity only for a valid reason (for example an update of CS2, security, new features, legal requirements), at no extra cost to you, and we tell you clearly. If a change impairs your access or use more than slightly, we tell you at least 30 days in advance by e-mail, and you can end the contract free of charge within 30 days of the change and get back the amount paid for the time after it (§ 27 VGG). We will not remove core features of a paid plan during a paid period.

12. Liability

We are liable without limitation for intent and gross negligence and for personal injury. For slight negligence we are liable for damage to property only for breach of essential contractual obligations and limited to the damage typical and foreseeable for this kind of contract. Liability under the Product Liability Act (PHG) and statutory warranty rights stay unaffected.

13. Using IntelliHUD

• Use IntelliHUD only as a spectator and follow the rules of Valve, the game servers, the leagues and the streaming platforms you use. You are responsible for having the rights to stream and cast the matches, and for the content of your streams, including logos you add.
• Do not resell access, share accounts, get around plan limits, or reverse engineer the service beyond what the law allows.
• The commentary is generated automatically and spoken with synthetic voices; it can be wrong or out of place in a given situation.

14. Availability

We aim for the service to be available at all times; maintenance and outages of providers can interrupt the caster voices, log-in and look-ups. Interruptions do not reduce your statutory rights (section 11).

15. Questions and complaints

Write to alexander@alpha-juliet.com. We confirm complaints and answer them as fast as we can, usually within a few working days.

16. Ending the account

You can ask us to delete your account at any time. We may end or suspend an account that seriously breaks these terms, after a warning where reasonable; paid amounts for the time after that are refunded pro rata unless the breach makes this unreasonable.

17. Law and courts

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law does not take away the protection of the mandatory law of the country where they live (Art. 6 Rome I Regulation). Consumers who live or work in Austria can only be sued at the court of their domicile, habitual residence or place of employment (§ 14 KSchG); consumers in another EU country can sue us at their domicile and can only be sued there.

18. Terms for business customers

• This section applies to business customers (entrepreneurs within the meaning of § 1 KSchG / UGB) and takes precedence over sections 1 to 17. The Austrian Commercial Code (UGB) applies. The consumer right of withdrawal (section 9) does not apply. Before every purchase you confirm that you buy as a business.
• Prices are net. Austrian business customers (VAT ID ATU…) pay 20 % Austrian VAT on top. Business customers in another EU country with a valid VAT ID are invoiced without VAT; the recipient owes the VAT (reverse charge), and the invoice says so. Invoices show the company name and VAT ID. We check VAT IDs with the EU's VIES service; without a confirmed VAT ID, a purchase is treated as a consumer purchase. Please keep your company details and VAT ID up to date in your account.
• Warranty: defects must be reported in writing without delay; the warranty period is 12 months from provision. The presumption of § 924 ABGB does not apply. Warranty is limited to repair or replacement; if that fails, price reduction or termination.
• Liability: we are liable only for intent and gross negligence, except for personal injury, and for gross negligence limited to the foreseeable damage typical for this kind of contract; liability for lost profit, indirect damage and data loss is excluded where the law allows. Claims expire 12 months after you learn of the damage and the party liable.
• Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules. Exclusive place of jurisdiction is the court with subject-matter jurisdiction for 5310 Mondsee (Bezirksgericht Mondsee or Landesgericht Wels).