Matches & refunds

Last change: 12 November 2026. Part of our terms.

1. Matches with casters

All match numbers count matches with casters only; the overlay and the camera director are not counted while a plan is active. A match counts after 3 rounds with the casters, so a crash or disconnect at the start costs nothing, and reconnecting to the same match never counts twice. A fair-use limit per match applies.

2. Matches included in a plan

Pro and Studio include a number of matches with casters per calendar month. Included matches renew at the start of each calendar month and are used first; unused ones expire at the end of the month and don't carry over. They end with the plan.

3. Bought matches

Single matches (without a subscription, or on top of Pro and Studio) do not expire. They stay on your account, with or without a plan, until you use them. The free match of a new account has no cash value.

The only exception is if IntelliHUD is discontinued. Then we tell every customer in writing by e-mail at least 90 days before the end. Bought matches stay usable until the end date, and paid matches that are still unused on that date are refunded pro rata, at the price you paid per match.

4. Subscriptions

A subscription renews the way you chose: automatically every period until you cancel, or manually, then it ends at the end of the paid period unless you renew it. You can switch the mode and cancel at any time in your account; a cancellation takes effect at the end of the period already paid. There is no refund for the remaining part of a period, except where the law requires one.

5. Immediate start and the right of withdrawal

Everything you buy from IntelliHUD is available right away, so before every purchase you confirm the immediate start with a box that is unticked by default. We store this confirmation with your purchase and send it to you by e-mail.

• Single matches (digital content): with the immediate start you lose the right of withdrawal, and a refund is excluded (apart from section 3 and your statutory rights).
• Subscriptions (a service): you can still withdraw within 14 days; you then pay only for the part of the service provided until your withdrawal and get the rest back. The right ends once the service has been fully provided.
• Business customers have no consumer right of withdrawal.

Details: terms, section 9.

6. Your statutory rights

Your statutory warranty rights stay unaffected. Questions about a purchase: alexander@alpha-juliet.com.